At The Maids, we are dedicated to providing the deep clean you need, as extensively or as focused as you like. However, to get the clean you really want, you need to know more about the team you’re hiring, as well as your own needs. To figure both of those out, here are some questions that you should be asking any house cleaning team.
What Services do you Offer?
This is the most important question. You want to make sure that you know what kind of clean you’re actually going to get. Many different teams have different levels of service, some of them requiring specialist equipment. Some of the services you might see provided include the following:
- Full home deep clean
- Kitchen and bathroom clean
- Carpet cleaning
- Window washing
- Baseboard cleaning
- Floor scrubbing
Be sure of your needs and ask as to whether the cleaning team you’re talking to can meet them before you hire them.
Do I have to Provide any Cleaning Equipment or Supplies?
At The Maids, we bring our own equipment for every job, as well as our own selection of environmentally-friendly cleaning supplies, so you don’t have to worry about providing anything. However, it’s worth asking any cleaning team this question as it can directly impact both the level of service you receive, as well as how much it all costs in the end.
Some cleaning teams will bring their own equipment, but none of the cleaning supplies necessary, so you, the client, will have to pay for them and provide them. Other cleaners may only make use of the equipment, such as vacuums, which you have in the home.
How do you Price your Services?
Every cleaning team has their own way of figuring out their prices. Quotes can differ wildly from team to team based on how they calculate them. Some of the factors that cleaning services might consider include:
- Number of rooms and amount of space to be cleaned
- Any special equipment or cleaning products needed, like our unique HEPA equipped backpack vacuum
- Size of team needed for the job
- Any extra cleaning needed if, for instance, there are pets in the home
How do I know your Employees are Trustworthy?
Naturally, when you’re letting a stranger in the home, you want to ensure that they are professional, polite, and completely above-board. Many teams will have extensive employee training and vetting procedures that might include background checks. Other teams won’t use direct employees but will contract freelancers from outside the company.
Is there any Satisfaction Guarantee Included?
You want to make sure that you get the service you pay for. In the event that you aren’t happy with the level of cleaning you have received, a satisfaction guarantee could see you getting a partial or full refund, or at least seeing someone return to the home to finish the job properly.
A cleaning team that offers a guarantee and is open to feedback and criticism is one that believes in the quality of their services and is dedicated to customer satisfaction.
How will you Get into my Home?
This is something that the client needs to plan together with the cleaning team. If you are in the home, giving them access is as simple as opening the door when they come. However, some teams also offer the option to arrange a visit when you’re not there and there are several options available:
- If you live near their offices, drop a key off with them
- Leave the key hidden somewhere outside the home and tell them where to find it
- Give them the access code they need for any keypads
If you or your cleaner aren’t comfortable with accessing the home while you’re not there, it’s best to arrange the clean for a time when you’re present.
Can my Pet Stay?
Clients with pets will be curious as to what to do with their pets when the cleaner arrives. Let the cleaner know you have a pet and introduce them if it’s their first time visiting. It’s wise to crate the pet or let it outside while the cleaner takes care of the home, so they don’t get in the way.
If you won’t be at home, ensure you let the cleaner know that the pet is home and ask if they’re comfortable helping it get out of the way. If possible, however, you should try and take the pet with you or have someone else look after it if you’re at home.
Are you Insured and Bonded?
There is always a risk of cleaning the home. Accidents happen, but you shouldn’t be forced to pay when they do. Ensuring that the cleaning team you choose is insured and bonded means that if any accidents happen on your property or any damage is done, the company will be able to pay for it themselves. That way, you won’t be out of pocket.
Do you offer your Employees Workers Compensation?
As mentioned, some services won’t use their own employees for cleaning jobs but will outsource them to freelancers. Contract freelancers don’t have their federal, state, and social security taxes paid by the company and thus aren’t likely to have workers compensation.
Teams that employ their own cleaners and pay worker’s compensation will pay for any injuries that happen to the cleaners on the job. Otherwise, if an accident happens in the home and a cleaner is injured, you might be on the hook for paying for their treatment if they claim the injury is your fault.